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Report of the Chief Operating Officer

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such as Sears, Sanborns and Saks Fifth Avenue. Concurrently, the number of iShops has been increasing with a very dynamic rhythm. We consider the success of all our formats to be due to the closeness we have with our clients and consumers, giving us greater understanding of their preferences and needs by exceeding expectations. Taking this into account, throughout the year we have carried out promotional activities, expanded sales floors and redesigned exhibition space, improved relationships with suppliers and increased the supply of innovative products and services.

 

With regard to Condumex, we maintained an array of products for the construction, energy, telecommunications and mining industries. We faced several challenges throughout the year, including increased competition and volatility in the price of copper, one of our inputs; however, the division grew 16% in revenue and 28% in operating profit, representing 29% and 26% of

 

consolidated revenue and operating profit of the Group.

 

Additionally, Carso Infraestructura y Construcción maintained its position as one of the most solid construction firms in the country, achieving the conclusion of several infrastructure and construction projects in 2011, including: expansion of highways, the installation of security cameras for the Ciudad Segura project, Plaza Mariana, police operation centers and prisons, shopping malls and hospitals. Meanwhile, there were important advances throughout the year in national development projects such as: Línea 12 of the Mexico City subway, the Túnel Emisor Oriente, the Atotonilco wastewater treatment plant, the El Realito dam, the construction of several mining projects, the second phase of Plaza Carso, the urbanization projects for the Veracruz shopping mall, the El Rosario subway station and the Terminal Azteca Poniente. There was outstanding performance in the duct installation division with the

 

conclusion of the Villahermosa gas duct, natural gas distribution networks, and telecommunications industry construction services in Mexico and the rest of Latin America. The fabrication and services division for the chemical and petroleum industry concluded the construction phase of the Independencia I Jack-Up, which is currently on sales mode, and the perforation division performed well with the expansion of contracts and a higher number of assigned equipment. Finally, the housing division reported a lower volume of business due to the reduction of projects in the north of the country. In total, this division represented 19% and 13% of consolidated revenue and operating profit of the Group, respectively.

 

All of these activities and the action taken to increase inventory rotation and reduce costs and expenses, maintaining quality and utilizing processes that minimized the

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