Social Responsibility
Activities

“Mexico Unido” initiative for repairing the damages caused by the September earthquakes

Environmental Performance

For Sustainability Policies, GRI-4 indicators and general environmental indicators for energy, water, biodiversity, emissions, effluents and residues, awards, certifications, recognitions and volunteer programs, please refer to the Carso Sustentable Report, available at: http://www.carso.com.mx/ES/responsabilidad-social/Paginas/carso-sustentabilidad.aspx

Grupo Sanborns
During 2017, Grupo Sanborns continued complying with the applicable environmental standards, mainly on matters of residual water control and registration, emissions into the atmosphere, as well as for management and final disposal of solid residues and hazardous materials, through companies authorized by the respective environmental or health authorities.

Grupo Condumex and Carso Infraestructura y Construcción
Activities were initiated for the transition of the Environmental Management System Standard ISO 14001 in its 2015 version, in order to renew the ISO certifications granted to the Condumex plants. At the close of 2017, 62 plants were certified and 33 were into an updating process.

Implementation of the Urban Solid, Special Management and Hazardous Residue Management Plan was improved, supplemented by the environmental awareness campaigns aimed at the personnel engaged in the various sectors. In 2017, a total of 4.4 tons of special management residue was ceased to be sent for sanitary filling, and 1,274 tons of hazardous residues were disposed of.

On matters of energy, during the year 52,689 KWh of electricity were saved, thanks to the use of LED type saving lamps and the installation of capacitor banks at the corporate offices.

On the other hand, regarding activities for biodiversity protection, 41,503 flora and 873 fauna individuals were rescued. Storage activities were carried out in nurseries, for 155,655 healthy plants apt for ulterior re-planting and 138.98 hectares were reforested.

Nurseries for reforestation

Labor, Health and Safety Performance
Grupo Carso is a source of employment for over 70 thousand permanent and temporary jobs in Mexico, Latin America and some European countries. During 2017, there was a 5.1% decrease in employment, as compared to the previous year. The Group employees earn salaries as specified by the law, the market, their performance and their level of responsibility within the work area to which they pertain. Within the Benefit Programs established in the three Grupo Carso divisions, there are:

• Digital scholarships and other grants for the children of employees and their direct family members,
• Home-Office programs, flexible working hours for mothers and fathers, financial support for funeral expenses and paid leaves of absence,
• Self-Management Programs for Safety and Health in the Workplace at Grupo Condumex,
• Program for Developing Professionals at Carso Infraestructura y Construcción and at Condumex (PRODES),
• Health prevention campaigns with the cooperation of the Mexican Social Security Institute (IMSS being the Spanish acronym) and the Ministry of Health (SSA being the Spanish acronym),
• Civil Protection Programs with training for volunteer brigades,
• Personal development programs through ASUME, CRESE and the Social Well-being Program,
• Courses through the “Capacítate para el Empleo” [Train for the Job] platform at the Fundación Carlos Slim for basic training of the operational personnel,
• Education and Training programs on sales and management skills,
• Courses, conferences and workshops given by the Carso Training Center.

Taking into account the courses, conferences and workshops in Mexico City, Guadalajara and Monterrey, given by the Carso Training Center and the Sears Training Center, with 96 training rooms at the operational units, as well as the 49 training rooms at the Sanborns corporate offices, the Viaducto Plant and the foreign locations, including Panama and El Salvador, during the year, a total of 54,225 courses were given, with 99,396 graduates, which includes technical, operational, developmental and safety and health training. In Sanborns, the training program was aimed at strengthening four general issues: Communications, Customer Service, Team Work and Service Quality, from the executive to the operational levels. In addition, a major program was established in Sanborns for Civil Protection, with the participation of 4,223 employees.

At Sears, personnel were trained and educated for the two new stores: San Ángel and Querétaro La Victoria, as well as for the Perisur expansion, which represented the generation of 502 direct jobs.

As a result of the September 2017 earthquakes, the Villa Coapa, Insurgentes, Buenavista and Centro Histórico stores were closed. All the employees affected by the closure of their units were relocated temporarily or permanently to fill vacancies in other units.

Grupo Carso Friendship Race, in
the “Social Well-being” Program

574 Carso digital scholarships [Becas Digitales Carso] were granted for children of employees and 506 Telmex scholarships were granted to employees or their children during the year. One person was hired under the Developing Professionals Program at CICSA. Also, 574 employees benefitted from flexible working hours and 78 with the Home Office program, which was implemented for the first time this year.

The ASUME Program (Spanish acronym for Asociación de la Superación por Mexico) comprised a scope of 173 Groups and 2,582 employees who graduated from Grupo Carso companies.

Continuity was given to the Human Quality and Social Liability Management System in Corporations [Sistema de Gestión de Calidad Humana y Responsabilidad Social en la Empresa (CRESE being the Spanish acronym)], certifying six new units and re-certifying 22 units at Sears (stores, credit, technical service and logistics centers), for a total of 99 certified units, i.e., a 52% increase as compared to the preceding year. At Sanborns, we were able to recertify the Viaducto Commissary and, for the first time, the Tlalnepantla Commissary and the Chocolate Factory, to be distinguished as socially responsible corporations. Through the practices established by the standard, internal programs were worked on, that contribute to sustainable human development of our employees, their families and the environment, both at the corporation, and its investors and suppliers.

Three fundamental aspects were worked on in the Social Well-being Program: Education, Health, Culture and Recreation. In 2017, 35,971 individuals were benefitted by the various programs, including Grupo Carso employees and their families, which represented 1,179 individuals more as compared to the preceding year.

We continued working on the platform known as “Capacítate para el Empleo” [Train for the Job] at the Fundación Carlos Slim, for the basic training of operating personnel and middle management at Sears, Sanborns, Condumex and CICSA, via on-line courses specializing in: Sales Person, Computer Equipment Installation Technician and Repairman, Air Conditioning Repairman, Cashier, Wrapper and Warehouse Clerk. Throughout the year, 652 Grupo Carso employees were trained for various trades, and 3,160 new employees were hired in Sears, which were trained at said platform.

For further information and details on the sustainability activities, please refer to the sustainability activity section of the Grupo Carso, S.A.B. de C.V. webpage at http://www.carso.com.mx/ES/responsabilidad-social/Paginas/gestion_rse_carso.aspx

Sears Training Courses