Social Performance
The Carlos Slim Foundation is developing 96 programs and projects in thirteen different areas, which favorably impact over 45 million beneficiaries in Mexico and other Latin American countries. Among them, education, employment, health, sports, culture and the environment, where the initiative known as “México Unido” has proven relevant for the Foundation, by providing care to the population affected by the earthquakes occurring in the month of September 2017 in Mexico.

During the emergency stage, the Grupo Carso companies and volunteers, responded immediately to the basic needs of thousands of people affected, by providing food staples, camping tents, blankets and cushioned mats, water purifying equipment, and telecommunication services.

During the phase involving the reconstruction and building of new homes and markets, we issued a call in which the Foundation would contribute five pesos to match every peso received. We received a response from 217 thousand donors who placed their trust in us and donated $412.4 million pesos, to which was added $2.0618 billion pesos contributed by the Foundation. This money has been used for the rebuilding of homes, for health and educational infrastructure and for the reconstruction of the nation’s cultural patrimony. As we have established from the beginning, the actions taken and the application of these resources have been published, month by month, in the Foundation’s web page. Go to www.fundacioncarlosslim.org

In addition to the activities of the Foundation, the Grupo Carso companies invested in education, health, infrastructure and community development, which were channeled through the following initiatives:

• Corporate Volunteers at the various Condumex workplaces.


• Participation in annual campaigns for the prevention and control and medical conditions, in cooperation with the Carlos Slim Institute of Health.


• The Carso History of Mexico Study Center (CEHM).


• The Carso Training Centers for the general public.


• The Carso Research and Development Center (CIDEC).


• Academic liaising for technological innovation projects by Condumex and Carso Infraestructura y Construcción.


• Historic real estate restoration program at Grupo Sanborns.


• Program for the employment of disabled persons in Sanborns and Sears, through the Mexican Confederation of Organizations for the Aid of Persons with Disabilities (CONFE), the Multiple Attention Center (CAM), the Young Men’s Christian Association (YMCA), and the National System for the Integral Development of Families (DIF).


• Free courses in the “Train Yourself for a Job” digital platform of the Carlos Slim Foundation, accessible for all persons in general, as well as access to the Jobs Market, which includes recruitment processes for the companies of the Sanborns Group.

Environmental Performance
The sustainability policy, the GRI 4 index, and the environmental indices in general for energy, water, biodiversity, emissions, effluents and residues, premiums, certifications, acknowledgments and volunteer programs can be consulted in the Carso Sustainability Report. Go to www.carso.com.mx/ES/responsabilidad-social/Paginas/carsosustentabilidad.aspx

Grupo Sanborns
During 2018 Grupo Sanborns complied with the environmental standards to which it is subject, mainly in regard to the control and recording of residual waters, the discharge of emissions into the atmosphere, and in the handling and final disposal of solid residues and dangerous materials, utilizing the companies authorized by the corresponding environmental and sanitation authorities for that purpose.

Grupo Condumex and Carso Infraestructura y Construcción
At the close of 2018, seventy-four facilities of the Condumex division and sectors pertaining to Carso Infraestructura y Construcción had been certified. Of these, thirty-two satisfy ISO 9001 and IATF 16949 “Quality Management Systems” standards; twenty-six satisfy the ISO 14001 “Environmental Management System” standard; and four satisfy the OSHAS 18001 “Health and Occupational Safety Management System” standard. Further, three observe the ISO 50001 “Energy Management System” standard; and two, the ISO 27001 “Information Security Management Systems” standard, among many more.

Currently, seven Condumex plants and one CICSA section are undergoing an auditing process to assess their degree of observance and adherence to standards which have been updated.

For further information and details, consult the “Environmental Performance” section in the 2018 Annual Report of Grupo Carso. Go to www.carso.com.mx/ES/inversionistas/informacion-financiera/Paginas/reportesanuales.aspx

Labor, Health and Safety Performance
Grupo Carso employs over 73,000 individuals, both permanent and temporary, in Mexico, as well as in Latin America and some countries in Europe. During 2018, the number of employees expanded by 3.8% in comparison with the previous year.

The Group’s employees are paid salaries that conform to applicable regulations. Further, the labor market, performance and level of responsibility for the positions and degree of responsibility in the work area to which the employees belong, contribute to the competitivity of compensation for work performed.

Grupo Carso offers several programs for its employees in the three business divisions. The labor benefits are channeled through the following vehicles:

• Digital and other scholarships for employee children and direct family members.
  
• Home Office program, flexible time schedules for mothers and fathers, financial support for funeral expenses and paid leaves of absence.
  
• Self-management Programs on Safety and Health in the Workplace at Grupo Condumex
  
• Campaigns for the prevention of illnesses, with the collaboration of the Mexican Social Security Institute (IMSS) and the Ministry of Health (SSA)
  
• Civil Protection Programs including volunteer brigade training.
  
• Personal development programs through the Association for Improvement for Mexico (ASUME), the Human Quality Management and Corporate Social Liability System (CRESE) and the Social Welfare program.
  
• Courses through the “Train Yourself for a Job” digital platform of the Carlos Slim Foundation for the basic training of the operational and middle management personnel.
  
• Programs for training in sales and management skills.
  
• Courses, talks and workshops given at the Carso Training Center.

During the year, 83,964 persons took 60,382 courses, talks and workshops, which relate to technical, operational and educational training, as well as professional development and health and safety.

Grupo Carso provides these programs in the cities of Mexico, Guadalajara and Monterrey, at the Carso Training Center and the Sears Training Center, having 98 training rooms available for giving these programs and courses at the operational units. In particular, Grupo Sanborns has 48 training rooms in its corporate offices. Other training centers are located at the Viaduct Plant in Mexico City and in foreign locations, which comprise those located at the Panama and El Salvador local operations.

Within Grupo Sanborns, the training program was aimed towards strengthening four general topics: Communication, Customer Service, Teamwork and Service Quality. Said program takes into consideration both participation by the managerial and the operational personnel. In addition, Grupo Sanborns has established an outstanding program on Civil Protection matters, with the participation of 4,861 employees in 2018, which represents an increase of 15.1% in the trained labor population as compared with the previous year.

As regards the CICSA and Condumex divisions, 4,577 courses were given to 100,396 permanent and temporary workers. The foregoing represented 253,766 training man-hours of technical education, including topics regarding skills, safety and environmental impact.

In the year, 873 Carso Digital Scholarships were given to the children of employees, and 528 Telmex Scholarships, both to employees and their children. Unlike prior years, during 2018, CICSA did not hire employees under the Developing Professionals Program. Finally, 584 employees had flexible working hours, while 82 benefitted from the Home Office program.

The ASUME program reached 303 groups, from which 3,384 Grupo Carso employees graduated. As regards CRESE, six new Sears stores were certified, while 67 Sears units under said format were re-certified, particularly credit, technical service and logistics centers. The foregoing represents a 5.0% increase with respect to the previous year, when considering 104 units in 2018. As regards Grupo Sanborns, where twenty new stores started operations in 2018, four workplaces were certified during the period.

The Social Welfare program comprised three fundamental aspects: Education, Health and Culture and Recreation. In the year, 41,672 persons benefitted from the program, including Grupo Carso employees and their families, which represented the addition of 7,173 persons to the population benefitted in 2017.

Through on-line courses, during 2018 the “Train for the Job” platform of the Carlos Slim Foundation continued offering basic training to the staff in operational and mid-management areas at Sears and Sanborns stores, as well as at Condumex and CICSA. Throughout the year, 844 new Grupo Carso employees were trained for several crafts. Further, 3,454 new Sears employees were trained via said platform.

For further information, consult the section regarding sustainability activities by Grupo Carso. Go to www.carso.com.mx/ES/responsabilidad-social/Paginas/gestion_rse_carso.aspx